Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us. We willl your questions within as soon as possible.
If you have other questions, please just send it to info@earokay.com
If you have other questions, please just send it to info@earokay.com
Product & App Questions
Hi, yes, our otoscope camera lens is 3.5 millimeters, perfect for kids, and the lens has temperature control feature too, closing to the human body's temperature, care children’s ears.
Hi, yes, there are only 3 steps to set up, 1.Take out of the stick and open its cover.
2.Download the Bebird APP on the Google Play/ APP Store.
3.Turn on the Wi-Fi of your phone, connected and start to use.
You can download the Bebird apk on the Google Play/ APP Store, or through the link to download the
Phone/tablet app: Apple Store - -https://apps.apple.com/us/app/bebird/id1444627859
Google Play -- https://play.google.com/store/apps/details?id=com.molink.john.hummingbird&hl=en_US&gl=US
PC/Mac app: Bebird App (just for K10） - http://bak.dama8.com.cn/bebird-setup.exe
Phone/tablet app: Apple Store - -https://apps.apple.com/us/app/bebird/id1444627859
Google Play -- https://play.google.com/store/apps/details?id=com.molink.john.hummingbird&hl=en_US&gl=US
PC/Mac app: Bebird App (just for K10） - http://bak.dama8.com.cn/bebird-setup.exe
Yes, our otoscope compatible with all brand of Smartphone, Tablets, whether Android or IOS, like iPhone, iPad, Samsung, Sony, Nokia, Huawei, Xiaomi and so on, you can use it easily and anywhere.
Our Otoscope has the 350 mAh 3.7V lithium battery, it can be used a long time, one hour of charging provides enough battery power to last 10 days of regular daily use.
Yes, of course, our otoscope is used the 3.0 megapixels HD camera technology, so it can be taken the high clear pictures and record the 1080p FHD videos.
Yes, our otoscope has been FDA approved, the Ear Scoop made in medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.
You can rotate the charging line. Clean the base and the yellow metal plate of the product. Or you can verify with other charging line. If not, please return it for replacement.
You can return it for replacement.
You can check the lens for foreign matter and wipe gently with a dry cotton swab. Alcohol swab is not recommended.
You can check if the “Shutdown” button is working properly. Or you can run out of the power and charge it again. After that, you can try turning on and off again.
You can install the new ear spoon according to the instruction in APP.
You can turn off and search the wifi again. Or uninstall the Bebird APP and download it again. If not, please replace the phone with other brand.
You can turn off and connect it again. If not, return it for replacement.
Please go to your phone setting and find the "Local Network" for Bebird APP,and turn it on.
Please try to delete/unsave/forget the wifi "Bebird-xxxx",then restart your bebird and try to connect the wifi again.
Please set your phone display language to English as default, then restart bebird again.And you can update your bebird app to the newest version, it will automatically recognize your phone system to set the language.
Order & Others Questions
Simply go to the page for the product you want, add it to the cart and click in the “cart” icon in the top-right of the website to go to the checkout page. Once you are in the checkout page introduce your personal information, delivery address and make the payment.Once the payment is received we will send you a confirmation email.In addition, when your order will be shipped you will receive another notification with the Tracking Number to follow your package.
We have available Express Paypal. You also can pay with different credit cards like Visa, Mastercard, Maestro or American Express.
All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email, but usually takes just 1-2 days.When your order has shipped you will receive another notification with the Tracking Number to follow your package.
If the product hasn't been shipped yet you can change your order.You should contact us by email at info@earokay.com and explain the modification you want to make. We will contact you back to confirm the changes.If the product has been shipped or delivered there is no possibility to modify the order.
YES! We offer Free Shipping for ALL the orders on https://earokay.com.
No, there are some countries where we can ship our product. If you are not sure if your destination is included in our Shipping Zone or you would like to request adding a new destination, feel free to contact us by email at info@earokay.com.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status (if the shipping company provides it). Please allow 48 hours for the tracking information to become available. Once the Tracking Number is generated, your can track your order in our website in the page: Track Your Order.If you haven't received your Tracking Number within 2 days of receiving your shipping confirmation email, please contact us at info@earokay.com with your name and order number, and we will look into it for you.
To start a return, you can contact us at info@earokay.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.In the event that your order arrives damaged in any way, please email us as soon as possible at info@earokay.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Yes, there is not any charge from us, but the client has to bear the shipping of the return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Yes. If the product hasn't been shipped yet, you can contact us and change the product. If the product has been shipped or delivered the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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